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Our commitment to reliability, performance, and support
Service availability commitments for each plan tier
Service Credits: If we fail to meet our SLA commitments, you'll receive a credit equivalent to the percentage listed above of your monthly subscription fee.
Exclusions: Downtime caused by scheduled maintenance, force majeure, or issues outside our control are excluded from SLA calculations.
Fast, reliable support when you need it most
Planned maintenance with minimal disruption
Frequency
Monthly
Duration
Up to 2 hours
Notice
7 days advance
Timing
Off-peak hours (2-4 AM GMT)
Frequency
As needed
Duration
Minimized
Notice
Immediate notification
Timing
Any time (critical fixes only)
Frequency
As needed
Duration
No downtime
Notice
Post-deployment notification
Timing
Hot-deployed
Speed and reliability standards
Need custom uptime guarantees or dedicated support? Contact our enterprise team for tailored SLAs.
Contact Enterprise Sales